REWE Group GRI-Report

This fourth edition of REWE Group's Sustainability Report will appear only online. The report is titled "Wir sind mittendrin" (We are in the Middle of It). This title clearly demonstrates that REWE Group is a member of society as well as of the value chain. It also details the advances that have been made in the area of sustainability: It is in the process of getting "Out of the Niche" – the long-time motto of REWE Group – and finding a place in the "middle of society". REWE Group has done much to promote this process.

The Report's Contents

The entire report follows the latest G4 guidelines of the Global Reporting Initiative (GRI). The GRI section systematically and completely applies the GRI requirements as part of a GRI index: By clicking a particular GRI indicator, the reader is taken to a report about an activity REWE Group has undertaken in this area. In a reflection of the company's commitment to sustainability, it also chose to comprehensively implement the GRI guidelines (Option: “comprehensive”). The GRI has approved the placement of the universal standard disclosures G4-17 to G4-27 both in the GRI index and in the report using a Materiality Disclosure Service.

External Audit

To ensure quality and credibility, REWE Group engaged the PricewaterhouseCoopers auditing firm to conduct a limited assurance review of this report. The reviewed sections of the report are identified by this symbol . The assurance review summarises the content and guidelines of the review as well as recommendations to the Management Board (see Independent Assurance Report). The input data of climate balance were also verified by the INFRAS AG and the Austrian Federal Environment Agency.

GRI G4 Content Index

1. General Standard Disclosures

GRI-Indicator

Strategy and Analysis

Strategy and Analysis

G4-1 Statement from the most senior decision-maker
G4-2 Key impacts, risks, and opportunities concerning sustainability

Organisational Profile

G4-3 Name of the organization
G4-4 Primary brands, products, and services
G4-5 Location of the organization’s headquarters
G4-6 Countries with significant operations
G4-7 Nature of ownership and legal form
G4-8 Markets served
G4-9 Scale of the organization
G4-10 Employees by employment type, gender and region
G4-11 Percentage of employees covered by collective bargaining agreements
G4-12 Description of the supply chain
G4-13 Significant changes during the reporting period
G4-14 Implementation of the precautionary principle
G4-15 External initiatives that the organization endorses
G4-16 Significant memberships in industry and business associations
G4-17 Identified Material Aspects and Boundaries
G4-18 Process for defining the report content
G4-19 Material Aspects identified
G4-20 Aspect Boundaries within the organization
G4-21 Aspect Boundaries outside the organization
G4-22 Restatemtents of information provided in previous reports
G4-23 Significant changes in the Scope and Aspect Boundaries

Stakeholder Engagement

G4-24 Stakeholder groups engaged
G4-25 Identification and selection of Stakeholders
G4-26 Approach to the stakeholder engagement and frequency
G4-27 Key topics and concerns raised through stakeholder engagement and response

Report Profile

G4-28 Reporting period
G4-29 Date of most recent previous report
G4-30 Reporting cycle
G4-31 Contact point for questions regarding the report
G4-32 “In accordance” option with GRI and Content Index chosen
G4-33 External verification of the report

Governance

Governance

G4-34 Governance structure, incl. committees of the highest governance body
G4-35 Process for delegating authority for economic, environmental and social topics
G4-36 Executive-level position with responsibility for economic, environmental and social topics
G4-37 Processes for consultation between stakeholders and the highest governance body
G4-38 Composition of the highest governance body and its committees
G4-39 Independence of the Chair of the highest governance body
G4-40 Nomination and selection processes for the highest governance body and its committees
G4-41 Process for avoiding conflicts of interest
G4-42 Highest governance body's role concerning strategy and goals
G4-43 Measures taken concerning the highest governance body’s knowledge in sustainability issues
G4-44 Evaluation of the highest governance body’s performance concerning sustainability
G4-45 Highest governance body’s role concerning sustainability impacts, risks, and opportunities
G4-46 Highest governance body’s role concerning the effectiveness of the risk management
G4-47 Frequency of the highest governance body’s review of sustainability impacts, risks, and opportunities
G4-48 Highest committee that formally reviews and approves the sustainability report
G4-49 Process for communicating critical concerns to the highest governance body
G4-50 Critical concerns that were communicated to the highest governance body
G4-51 Remuneration policies for the highest governance body and senior executives
G4-52 Process for determining remuneration
G4-53 Stakeholders’ views regarding remuneration
G4-54 Ratio of the highest annual total compensation to the median annual total compensation
G4-55 Ratio of percentage increase in the highest annual total compensation

Ethics and Integrity

G4-56 Values, principles, standards and norms of behavior
G4-57 Mechanisms for seeking advice on ethical and lawful behavior
G4-58 Mechanisms for reporting concerns about unethical or unlawful behavior

2. Specific Standard Disclosures

GRI-Indicator

Economic

Aspect: Economic Performance

G4-DMA

Management approach: The long-term business success of REWE Group is based on a cooperative structure that has given life to such company values as solidarity, unity and sustainability. The cooperative philosophy, the management culture that has arisen from it and the related long-term, cross-generational direction of the company create security and stability for all stakeholders, extending from members and employees to customers, suppliers and the entire socio-economic environment. For this reason, the Supervisory Board, shareholders, retailers and the Management Board of REWE Group consider the long-range cooperative structure to be a guarantee of independence and self-determination.

REWE Group is determined to generate long-term business success and to conduct its business activities in an environmentally and social conscious manner. This commitment is spelled out in the Guidelines for Sustainable Business Practices that apply to all employees and contract partners of REWE Group. In the guidelines, the company expresses its determination to reduce greenhouse gas emissions generated by business processes, use renewable energy sources and conserve natural resources, among other actions. By developing socially and environmentally acceptable products and services as well as expanding its more sustainable product range, the company is also helping to minimise the negative impacts created by its business operations.

More …
G4-EC1 Direct economic value created and distributed
G4-EC2 Financial implications and other risks and opportunities due to climate change
G4-EC3 Coverage of benefit plan obligations
G4-EC4 Financial assistance received from government

Aspect: Indirect Economic Impacts

G4-DMA

Management approach: REWE Group considers itself to be a good corporate citizen – this means that it assumes responsibility in the places where it does business. This applies to the locations of its stores and administration operations as well as to indirect impacts related to suppliers, farming regions and travel destinations. REWE Group has defined four areas of activity for the focal points of its social involvement, including support of non-profit organisations and projects, and the promotion of education and personal growth of children and adolescents (See the section on „Strategy“.)

REWE Group strives to have a positive impact on economic conditions in the supply chain. As part of this commitment, it works in a number of industry initiatives, including ones designed to improve economic conditions in countries of raw material production and manufacturing as well as to minimise the negative environmental and social impacts in its supply chain (see the section on PRO PLANET).

More …
G4-EC7 Infrastructure investments and services provided
G4-EC8 Indirect economic impacts

Aspect: Procurement Practices

G4-DMA

Management approach: REWE Group stands for fresh, high-quality food. Local and regional producers play a particularly important role in the company's business. To consumers, this group of suppliers also represents freshness, short transport distances, trustworthy production and support of local economies. REWE Group is responding to their desire by planning to increase the share of products delivered by local and regional suppliers in its range. To achieve this goal, the company is working to establish long-term relationships with local and regional suppliers and to underscore the special quality of these products for consumers in a transparent, eye-catching manner.

The company has also created the REWE Regional brand name across Germany to clearly identify these products. As another way of promoting regional products, REWE Group is a charter member of the Trägerverein Regionalfenster e.V., which was established in 2012. Following a test phase in February 2013, REWE Group began to apply the group's regional window concept in 2014 in PENNY and REWE stores. The label provides consumers with verified information about the origin of ingredients and the place of processing. In this manner, the regional window creates transparency for customers that complements store-brand-specific information.

A total of six locality officers at the company establish contacts between REWE stores and local producers and suppliers. These officers perform such jobs as attending locality conferences where suppliers can present their goods.

More …
G4-EC9 Proportion of spending on local suppliers

Environmental

Aspect: Materials

G4-DMA

Management approach: In its Guidelines for Sustainable Business Practices, REWE Group had committed itself to the efficient use of the natural resources soil, air and water as well as of raw materials and fuels. A significant amount of resources used by the company is consumed during the production and utilisation of the products sold by the company. In this area, REWE Group takes steps related to products and raw materials, including efforts conducted as part of PRO PLANET projects (see aspect Procurement Practices).

The pillars of sustainability Energy, Climate and the Environment focus in essence on environmentally relevant activities that lie in their individual areas of responsibility. These include: the construction and operation of stores, warehouses, administration offices, production sites, logistics operations, resources and materials needed for the company's business needs. In these areas, REWE Group strives to sparingly use resources and to increase the amount of recycled and sustainable materials it employs. This effort includes activities to reduce greenhouse gas emissions, energy-efficiency programmes and water-saving equipment in stores as well as waste and recycling management. In its logistics operations, the company uses reusable containers to prevent waste from being created in the first place. Rubbish that is produced is systematically recycled with the help of disposal partners. With its Green Building stores built according to the DGNB standard, REWE Group has developed a comprehensive concept covering the use of resources. This concept requires that environmentally conscious, durable and easily recyclable building materials be used. As part of this sustainability strategy, the company is making a transition to more environmentally conscious paper.

For information about management, see the management approach under the aspect "Energy".

More …
G4-EN1 Materials used by weight or volume
G4-EN2 Percentage of materials used that are recycled input materials

Aspect: Energy

G4-DMA

Management approach: REWE Group has set the goal of continuously reducing its energy consumption per square metre of sales area. The foundation of REWE Group's systematic energy-efficiency activities is the group-wide energy management system that the company has been applying since 2008 in conjunction with Energie-Handels-Gesellschaft (EHA) of Hamburg. In addition, energy managers in the strategic business units analyse energy consumption and develop measures to lower it. During the reporting period, this systematic approach was intensified with the addition of 10 new energy managers. REWE Group has defined the following KPI for electricity consumption:

  • lowering electricity usage per square metre of sales area (as measured in kWh/m2) by 7.5 per cent between 2012 and 2022.

In the first stage of this effort, the company lowered this specific energy consumption level in Germany and Austria by 4 per cent between 2012 and 2014. For other goals and management actions, see the management approach under the aspect "Emissions".

More …
G4-EN3 Energy consumption within the organization
G4-EN4 Energy consumption outside the organisation
G4-EN5 Energy intensity
G4-EN6 Reduction of energy consumption
G4-EN7 Reductions in energy requirements of products and services

Aspect: Water

G4-DMA

Management approach: See the management approach under the aspect "Materials".

G4-EN8 Total water withdrawal by source
G4-EN9 Water resources significantly affected
G4-EN10 Water recycled and reused

Aspects: Emissions

G4-DMA

Management approach: REWE Group understands its responsibility for the climate: A large portion of global CO2 emissions is created during the production and consumption of products as well as the provision of services. For this reason, REWE Group has made energy conservation and the avoidance of climatically harmful emissions a high priority. And this issue will become even more important as energy prices rise. Key challenges to be faced by REWE Group in future include cutting energy consumption while addressing rising needs in the areas of freshness and convenience, work that will require increased transports and refrigeration.

The strategic goal will be to make an active contribution to climate and resource protection or, at the very least, to keep impacts on the climate and environment to a minimum. This commitment is clearly spelled out in the Guidelines for Sustainable Business Practices of REWE Group. In 2009, REWE Group set the goal of reducing its greenhouse gas emissions per square metre of sales area by 30 per cent by 2015 compared with the base year 2006. As a result of the strides made in this effort, the company modified the goal before it reached the target date. In the summer of 2013, it set a more demanding climate goal of cutting specific greenhouse gas emissions in half by 2022 compared with the basis year 2006.

In addition to setting the overarching climate goal, REWE Group has defined two KPIs that will be used to monitor measures to achieve energy efficiency and to reduce greenhouse gas emissions:

  • Lowering electricity usage per square metre of sales area (as measured in kWh/m2) by 7.5 per cent between 2012 and 2022 and
  • Reducing refrigerant-related greenhouse gas emissions per square metre of sales area (in kilograms of CO2 equivalent/m2) by 35 per cent between 2012 and 2022

The KPIs focus on activities in energy, climate and the environment. These are areas where significant levels of consumption occur and where REWE Group can have a direct impact by taking its own measures: energy efficiency (lighting and refrigeration) and refrigerant-related greenhouse gas emissions.

Each strategic business unit and holding area in Germany and Austria have been given a specific and binding target to reach. The investments that must be made in new technologies and processes to achieve this goal are determined by the strategic business units and the holding areas themselves. On the basis of this work, steps for future reporting periods are coordinated. The progress made towards reaching the goals and the impact of the measures are reviewed annually.

The management of all areas of activity is conducted by the project group Energy, Climate and the Environment. All strategic business units and relevant holding areas are represented in the group.

To document the progress being made in climate protection and to facilitate the monitoring of the emission-reducing steps, REWE Group has hired independent experts to prepare an annual carbon footprint report1 since 2009. During the reporting period, this report was prepared by INFRAS AG and the Österreichische Umweltbundesamt GmbH.

1 New public emission factors were added during the reporting period. As a result, the data in the carbon footprint report have changed in comparison to previous years. In 2013, emission factors for electricity in Germany for 2011 and 2012 were modified. This resulted in a retroactive adjustment in the amount of greenhouse gas emissions and an upward revision of them. In addition, new emission factors for paper were issued in 2013. These factors are up to 50 per cent higher than the ones applied in the past.

As in previous years, the IT tools GEMIS (Global Emissions Model for Integrated Systems) and TREMOD-Transport Emission Model were used to determine the CO2 equivalent emission factors.

CO2 emissions were calculated in accordance with the GHG Protocol whereby the Scope 2 Guidance GHG Protocol hasn’t yet been applied.

More …
G4-EN15 Direct greenhouse gas (GHG) emissions
G4-EN16 Energy indirect greenhouse gas (GHG) emissions
G4-EN17 Other indirect greenhouse gas emissions
G4-EN18 Greenhouse gas (GHG) emissions intensity
G4-EN19 Reduction of greenhouse gas (GHG) emissions
G4-EN20 Emissions of ozone-depleting substances (ODS)
G4-EN21 NOx, SOx and other significant air emissions

Aspect: Effluents and Waste

G4-DMA

Management approach: See the management approach under the aspect "Materials".

G4-EN22 Total water discharge by quality and destination
G4-EN23 Total weight of waste by type and disposal method
G4-EN24 Total number and volume of significant spills
G4-EN25 Handling of hazardous waste
G4-EN26 Water bodies significantly affected by discharges of water and runoff

Aspect: Products and Services

G4-DMA

Management approach: REWE Group plans to continuously expand its range of more sustainable products and services, and create a place for them in the mass market. As part of this effort, the company has developed the PRO PLANET process, a concept that was developed for foods, near- and non-food products as well as travel and tourism services. A modified process was developed in 2014 for products that toom Baumarkt DIY stores sell under the PRO PLANET name. This process addresses the needs of the complex value chains of DIY store products. In the PRO PLANET process, hot spot analysis is used to identify the adverse environmental and social impacts in the life cycle. On the basis of these findings, measures are selected, examined during a feasibility study and then implemented. Products that already have received established labels can also be given the PRO PLANET label. Here, additional steps that extend beyond co-labelling are frequently taken. The entire process is supported by an independent group: The PRO PLANET Board of Advisers consists of five autonomous NGO experts who contribute their expert knowledge and approve the issuance of the PRO PLANET label. The label informs customers about the particular feature that was improved for each product. Additional information can be obtained at PRO PLANET by using a code number

Another strategic goal is to increase the range of organic products. With the Guideline for Ecological Products issued in 2014, REWE Group formulated a comprehensive list of requirements related to organic store brands for supplies and companies to meet as well as created procedures to monitor products and processes (see guideline). In places where it is feasible, the criteria of the environmental agriculture association Naturland are applied to the organic products of REWE Group. Products with this seal meet stricter requirements than those that apply to such seals as the EU organic farming logo.

In the area of product packaging, REWE Group plans to promote recycling and the reuse of products and packaging. In a dialogue with stakeholders and during internal workshops at REWE Group, improvement potential was identified and recommendations were drawn up. These ideas were then used in the preparation of a strategic packaging guideline.

As a member of the Recyclat Initiative, REWE Group and other partners won the ECR Award in 2014 for using plastic waste collected from private households in Germany to produce containers for washing-up liquid.

More …
G4-EN27 Mitigation of environmental impacts of products and services
G4-EN28 Reclaimed products and packaging

Aspect: Compliance

G4-DMA

Management approach: At REWE Group, environmental laws and regulations play a particularly important role in the construction and operation of stores and warehouse facilities. The company carries out these activities in accordance with legal standards. In addition, REWE Group is committed to its Guidelines for Sustainable Business Practices regarding environmental and resource protection and to a far-sighted analysis of environmental risks. Risk assessment and observance of laws are part of the compliance organisation (see G4-57 and the aspect “Anti-corruption”).

more …
G4-EN29 Fines and sanctions for non-compliance with environmental regulations

Aspect: Transport

G4-DMA

Management approach: See the management approach under the aspect "Emissions".

G4-EN30 Significant environmental impacts of transporting products

Aspect: Supplier Environmental Assessment

G4-DMA

Management approach: As an international trade company, REWE Group obtains a large variety of products and product ingredients from countries outside the European Union. In their purchasing activities, all sales lines must obtain products at favourable terms while also ensuring that production is done in a socially and environmentally conscious manner.

The basic values contained in the the Guidelines for Sustainable Business Practices also apply to the business partners and suppliers of REWE Group. REWE Group reserves the right to apply sanctions when the values contained in the guidelines are deliberately and flagrantly breached.

REWE Group strives to make its very complex global supply chain more sustainable in cooperation with its suppliers. This is achieved in part by playing an active role in product and industry initiatives like the Social Business Compliance Initiative (BSCI), the cross-industry guidelines for raw materials and the PRO PLANET sustainability label.

More …
G4-EN32 Percentage of new suppliers that were screened using environmental criteria
G4-EN33 Significant environmental impacts in the supply chain

Labor Practices and Decent Work

Aspect: Employment

G4-DMA

Management approach: Satisfied, hard-working employees form the foundation of REWE Group's long-term business success. Understanding this, the company offers attractive and fair working conditions to its employees. These conditions include fair pay, additional company benefits that extend beyond the level of negotiated wages, flexible working models that can be adjusted to meet individual employees' needs and tailored jobs that facilitate a work-live balance.

The Employee Project Group in which all of our strategic business units are represented oversees sustainability management for the "employee" pillar. The group meets four times a year as part of a human resources conference. In addition, project-group work is also coordinated. The company's Mission Statement and its Guidelines for Sustainable Business Practices, a set of principles based on the U.N. Universal Declaration of Human Rights and the conventions of the International Labour Association (ILO), serve as the basis of REWE Group's actions. In 2008, the company also created the International Working Group of REWE Group Works Councils (IARB, since 2015 European Works Council), in which Germany, Austria, the Czech Republic and Slovakia are represented. During the reporting period, the working group focused on such issues as standardising activities aimed at preventing assaults and robberies as well as promoting and introducing a dual studies programme like the one used by Germany in the food retail sector in Central and Eastern Europe at PENNY. In addition, all employees are subject to the code of conduct at REWE Group.

In 2014, REWE Group welcomes the statutory minimum wage approved by the German government. In its work with contractors, REWE Group focuses on compliance with minimum social standards. In 2011, REWE Group introduced the "Guideline on Minimum Standards for the Use of Contractor Employees" on the national level. The guideline applies to the use of both temporary employment agencies and to work and service agreements. The company will work with only those contract partners who pledge to apply minimum social standards and to pay any minimum negotiated wages as well as the statutory minimum wage for their employees. To ensure that the contract partners comply with the standards, REWE Group has worked with TÜV Rheinland, a leading international technical service provider in Germany, to develop an auditing process. The audits are conducted in the areas of product replenishment, picking and cleaning personnel.

Regular employee surveys help REWE Group to assess the satisfaction level of employees and identify areas that need to be addressed. As a family friendly company, REWE Group has been certified by berufundfamilie GmbH, a work-life balance initiative of the non-profit Herti Foundation, in accordance with the "audit berufundfamilie" since 2009. A large number of REWE stores, administration sites and logistics locations have already been certified. Until mid-2015, an additional 2,400 REWE stores will undergo the "audit berufundfamilie" process. As a result, more than 80,000 employees of REWE stores across Germany are being reached and can profit from more flexible working models or family- and life-phase-focused shift planning (see berufundfamilie).

More …
G4-LA1 New employee hires and employee turnover
G4-LA2 Benefits provided to full-time employees
G4-LA3 Return to work and retention rates after parental leave

Aspect: Labor/Management Relations

G4-DMA

Management approach: Statutory, collective-bargaining and company rules are implemented in a trusting relationship with employee representatives. In addition, the combine-wide Guidelines for Sustainable Business Practices are applied. These guidelines are based on the U.N. Universal Declaration of Human Rights and the conventions of the International Labour Association (ILO). The Guidelines say: "We respect the right of employees to form independent and free worker organisations and to conduct free negotiations regarding employees’ wages and rights." The company's working relationship with the Works Council is conducted among equals and involves cooperative discussions.

More …
G4-LA4 Minimum notice period(s) regarding operational changes

Aspect: Occupational Health and Safety

G4-DMA

Management approach: Combine-wide health management at REWE Group is assigned to the holding area Human Resources Combine. It coordinates concepts for occupational health management, occupational safety and occupational medicine. It provides the strategic business units with services in these areas as well as with assistance with occupational safety, preparation of screening issues, Fit.Netz activities and help with projects. REWE Markt GmbH has selected its own occupational safety specialists and is not supported by the holding. In REWE supermarkets, trained employees are responsible for occupational health and safety. At REWE International AG, full-time specialists in occupational safety and external occupational medicine provide support to the work sites of trade and headquarters companies in accordance with the German Occupational Safety Act (Arbeitnehmerschutzgesetz).

In compliance with governmental and employers' liability insurance association regulations, work sites are regularly inspected, systematic analysis of accidents is conducted, evaluations of occupational safety reports by government officials, trade supervisory centres, the German Occupational Safety Agency and an employers' liability insurance association are performed and regular meetings of the Occupational Safety Committee are held. Another key job is to increase employees' awareness levels about occupational safety as well as healthful working conditions and processes. As part of a continuous development process, focal points are regularly reviewed and expanded. One of the focal points is to develop "technically modern" and efficient risk assessment. The goal is to create a system that can be used to identify and evaluate risk areas and to develop recommendations for suitable implementation measures. Risk assessment is based on systematic store inspections using electronic measurement of risks. In addition, employee surveys and checklists that are documented in IT systems to the greatest extent possible are used during physical risk assessments. A key performance indicator (KPI) designed to monitor the long-term impact was defined: lowering accidents from 50.6 per 1,000 FTEs (full-time equivalents) in 2010 to 48.0 accidents by 2015.

In addition to addressing "traditional" occupational and safety issues, REWE Group systematically works to promote the good health of its employees. The company's goal is to further lower the number of paid sick days. The KPI being used to measure this progress is the reduction in the days of paid sick leave. This total should be lowered to 3.5 per cent by 2015 (compared with 3.6 per cent in 2010). To reach this goal, REWE Group has expanded an array of health-promotion programmes and projects as well as created new ones. In one reflection of this effort, a single company-wide service provider is responsible for occupational medicine support of the sales lines of REWE Group (REWE, PENNY, toom Baumarkt, ProMarkt1 and Travel and Tourism). This work is coordinated by the chief medical officer in coordination with the heads of the business units and occupational safety experts in a needs-based manner that corresponds to strategic objectives.

1The stores of the consumer electronics division that operated under the ProMarkt brand name were sold or closed in 2013.

More …
G4-LA5 Percentage of total workforce represented in health and safety committees
G4-LA6 Injuries, occupational diseases, lost days, and work-related fatalities
G4-LA7 Workers with high incidence or risk of diseases
G4-LA8 Health and safety topics covered in formal agreements with trade unions

Aspect: Training and Education

G4-DMA

Management approach: Positioning REWE Group as an attractive employer in order to recruit talented individuals is an important goal of the company. The demographic shift and the shortage of skilled employees arising from this trend have turned this goal into an even higher priority. The company is working to recruit as many skilled employees and executives from its own ranks as possible and to establish a long-term relationship with qualified and motivated employees.

This is why REWE Group continuously expands its range of employee development activities. Once an individual has joined the company, he or she can choose from a broad range of training programmes. The challenge of this work is to design the training courses in such a way that they meet the sale lines' broad range of needs while also considering the employee's individual requirements. This is done by offering comprehensive seminar programmes, individual advanced training and coaching sessions to all employees throughout their entire careers at REWE Group.

Through its systematic career and succession planning, the company ensures that openings for skilled employees and managers are filled by internal candidates to the greatest extent possible. The goal of increasing the share of internal hirings of managers to 68.4 per cent by 2015 was actually achieved in 2012. By 2014, it had climbed to 76.4 per cent.

Mehr …
G4-LA9 Average Hours of training
G4-LA10 Programs that support the continued employability of employees
G4-LA11 Percentage of employees receiving regular performance and career development reviews

Aspect: Diversity and Equal Opportunity

G4-DMA

Management approach: The promotion of diversity in the company is a critical factor in its business success. Companies that focus on diversity improve their ability to adapt to changing market conditions and improve their competitive position in the race to recruit qualified skilled employees. With this in mind, REWE Group focuses its personnel management work on creating a diverse employee structure and on maintaining a discrimination-free workplace for employees irrespective of their gender, age, religion, sexual identity, origin or disability in which all employees have equal opportunities. This also includes equal pay for men and women.

In this effort, the company focuses on the following issues:

  • Generation mainstreaming encompasses respect for all generations in the company's culture and the promotion of good working relationships among various age groups. In light of the growing number of older employees in the company, this work plays an important role.
  • Disability mainstreaming ensures that employees with disabilities have equal treatment. This effort includes work areas and work stations adapted to the needs of the disabled. People with disabilities and people at risk of disability can turn to the company's representative for the disabled at any time. This representative assists them with the preparation of applications to the German Office for Social Services, reintegration into the work world following a long absence due to illness and all other legal questions.
  • Appreciation of cultural diversity is the focal point of cultural mainstreaming, an effort in which REWE Group promotes intercultural and open structures and processes.
  • The gender balance is designed to further the gender-specific promotion of professional and personal abilities and development opportunities.
  • REWE Group is committed to creating a work-life balance for employees.

The commitment to discrimination-free formulation of company human resources policies is included in the Guidelines for Sustainable Business Practices at REWE Group. It is also a fundamental component of the code of conduct that applies to all employees and managers.

More …
G4-LA12 Composition of governance bodies and breakdown of employees by aspects of diversity

Aspect: Equal Remuneration for Women and Men

G4-DMA

Management approach: See the aspect "Diversity and Equal Opportunity".

G4-LA13 Ratio of basic salary and remuneration of women to men

Aspect: Supplier Assessment for Labor Practices

G4-DMA

Management approach: As an international trade company, REWE Group obtains a large variety of products and product ingredients from countries outside the European Union. In their purchasing activities, all sales lines must obtain products at favourable terms while also ensuring that production is done in a socially and environmentally conscious manner.

The basic values contained in the Guidelines for Sustainable Business Practices also apply to the business partners and suppliers of REWE Group. REWE Group reserves the right to apply sanctions when the values contained in the guidelines are deliberately and flagrantly breached.

REWE Group strives to make its very complex global supply chain more sustainable in cooperation with its suppliers. This is achieved in part by playing an active role in product and industry initiatives like the Social Business Compliance Initiative (BSCI), the cross-industry guidelines for raw materials and the PRO PLANET sustainability label.

More …
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria
G4-LA15 Significant impacts for labor practices in the supply chain

Aspect: Labor Practices Grievance Mechanisms

G4-DMA

Management approach: To ensure that fair labour practices are used in the supply chain, new processes are being developed. Once implemented, these processes will include the approach to complaints and notifications about unfair labour practices. See the aspect "Supplier Assessment for Labor Practices" as well as LA14 and LA15.

No formal process has been developed to address complaints about labour practices in REWE Group. When they have a complaint, employees can speak with a variety of different contact partners. In addition to managers, these partners include the Works Councils and the representatives for employees with severe disabilities.

More …
G4-LA16 Grievances about labor practices

Human Rights

Aspect: Investment

G4-DMA

Management approach: The Guidelines for Sustainable Business Practices of REWE Group apply to all business relationships. The guidelines are based on the U.N. Universal Declaration of Human Rights and the conventions of the International Labour Association (ILO), among other principles. They address such issues as a ban on forced labour and exploitative child labour as well as fair employee policies. REWE Group reserves the right to apply sanctions when the values contained in the guidelines are deliberately and flagrantly breached.

More …
G4-HR1 Significant investment agreements and contracts that include human rights clauses or screening
G4-HR2 Employee training on human rights issues

Aspect: Non-discrimination

G4-DMA

Management approach: The corporate culture of REWE Group is characterised by a trusting and respectful relationship among customers, employees and business partners. This commitment is laid down in the company's fundamental values. In addition, the Guidelines for Sustainable Business Practices apply to all employees and business partners. These guidelines include a clearly formulated ban on discrimination: "We do not tolerate discrimination in employment and in the workplace for reasons of gender, race, religion, ethnic heritage, age, nationality, marital status, sexual orientation, disability, social background or political orientation." This principle applies to the hiring of new employees, current employees and business partners. Allegations about discrimination are thoroughly investigated.

More …
G4-HR3 Incidents of discrimination and corrective actions taken

Aspect: Freedom of Association and Collective Bargaining

G4-DMA

Management approach: The Guidelines for Sustainable Business Practices of REWE Group apply to all business relationships. The guidelines are based on the U.N. Universal Declaration of Human Rights and the conventions of the International Labour Association (ILO). They concern a ban on forced labour and exploitative child labour as well as fair employee policies. REWE Group reserves the right to apply sanctions when the values contained in the guidelines are deliberately and flagrantly breached.

REWE Group takes a risk-based approach to its activities and ensures that production sites in risk countries from which it obtains products are socially audited. Recognised social standards are the Standard of the Business Social Compliance Initiative (BSCI), the SA8000 Standard and the Standard of the International Council of Toy Industries (ICTI).

In 2008, REWE Group joined the BSCI, an alliance of companies that are committed to improving labour and social standards in risk countries. To achieve this goal, BSCI members have developed the BSCI code of conduct. This code was revised in 2014. Its requirements include a renunciation of exploitative child and forced labour as well as freedom of association and collective bargaining.

Drawing on its Guidelines for Sustainable Business Practices, REWE Group has also developed a supplier questionnaire that it uses to help suppliers to estimate the level of commitment to sustainability aspects in their company and to improve it. In this regard, see the aspect: " Supplier Human Rights Assessment".

As the evaluation basis for countries where the risk of human rights violations is particularly high, REWE Group uses the list of BSCI risk countries1. Because the majority of REWE Group's own business sites are located in the European Union, which is not included among risk countries, no supplemental social audits are conducted.

More …
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association may be violated or at risk, and measures taken

Aspect: Child Labour

G4-DMA

Management approach: See the Aspect "Freedom of Association and Collective Bargaining".

G4-HR5 Operations and suppliers having significant risk for incidents of child labor, and measures taken

Aspect: Forced or Compulsory Labour

G4-DMA

Management approach: See the Aspect "Freedom of Association and Collective Bargaining".

G4-HR6 Operations and suppliers having significant risk for incidents of forced or compulsory labor, and measures taken

Aspect: Supplier Human Rights Assessment

G4-DMA

Management approach: As an international trade company, REWE Group obtains a large variety of products and product ingredients from countries outside the European Union. In their purchasing activities, all sales lines must obtain products at favourable terms while also ensuring that production is done in a socially and environmentally conscious manner.

The basic values contained in the Guidelines for Sustainable Business Practices also apply to the business partners and suppliers of REWE Group. REWE Group reserves the right to apply sanctions when the values contained in the guidelines are deliberately and flagrantly breached.

REWE Group strives to make its global supply chain, an operation that is very complex in certain areas, more sustainable in cooperation with its suppliers. This is achieved in part by playing an active role in product and industry initiatives like the Social Business Compliance Initiative (BSCI), the cross-industry guidelines for raw materials and the PRO PLANET sustainability label. See the aspect "Freedom of Association and Collective Bargaining".

More …
G4-HR10 Percentage of new suppliers that were screened using human rights criteria
G4-HR11 Significant human rights impacts in the supply chain

Society

Aspect: Local Communities

G4-DMA

Management Approach: As a result of the company's cooperative tradition, assuming social responsibility comes naturally to REWE Group. It plays an active role in the cities and communities where it does business. And this applies to both its store and administration sites as well as to travel destinations. In these holiday areas, the company is taking steps to prevent children and adolescents from being sexually exploited by tourists. In addition to the programmes organised by REWE Group, independent retailers, store managers and DER Touristik (organiser and sales) carry out their own projects and support local initiatives. They are firmly rooted in their regions and have a deep understanding of their customers' and communities' needs. In each area of the company's social involvement, REWE Group strives to create long-term partnerships designed to effectively and positively change society.

More …
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs
G4-SO2 Operations with actual and potential negative impacts on local communities

Aspect: Anti-corruption

G4-DMA

Management approach: Violations of regulations can have personal consequences (including claims for damages or criminal charges) for individual employees or the board members of REWE Group. This, in turn, could hurt the image of companies in REWE Group. For this reason, the Guidelines for Sustainable Business Practices of REWE Group formulate clear principles for fair, incorruptible behaviour.

An anti-corruption system was introduced in 2007. As part of this effort, various codes of conduct were implemented for managers and employees. In addition, an internal anti-corruption officer and an external ombudsman were appointed. In February 2009, REWE Group named a chief compliance officer. And, in June 2010, the internal corporate department Governance & Compliance began to combine and coordinate the activities of REWE Group. Since 2011, it has been supported in its work by decentralised compliance officers in the respective business units and country companies (see Compliance). As part of an efficient compliance management system (CMS), drawn from the standard IDW PS 980, REWE Group has set up a compliance programme that comprises a number of preventive steps. Since mid-2011, regular compliance risk analyses have been conducted with the goal of developing further preventive measures. Training for employees and special rules governing ways to handle gifts made to top executives or purchasing departments are also included. For donations, a separate guideline defines minimum requirements and approval processes to be documented.

More …
G4-SO3 Percentage of operations assessed for risks related to corruption and risks identified
G4-SO4 Communication and training on anti-corruption
G4-SO5 Confirmed incidents of corruption and actions taken

Aspect: Public Policy

G4-DMA

Management approach: To support future-oriented business, nutritional and environmental policies, REWE Group conducts a dialogue with political leaders on various levels. In August 2014, the company opened a capital city office in Berlin to serve as a platform for dialogue and discussion with key stakeholders for the trade industry and REWE Group. In this work, REWE Group excludes no one from the dialogue. During the reporting period, a number of roundtable discussions, background meetings and events were held. Invitations to these meetings were extended to a large number of decision makers without regard for their political party or persuasion. One key focal point of several events organised by the capital city office in Berlin was the issue of healthful diets. In addition, representatives of REWE Group speak directly with elected representatives to raise their awareness level about key issues and to represent the company's interests.

REWE Group has also facilitated discussions about the planned free-trade agreement TTIP. As part of this work, REWE Group sent a letter at the beginning of 2014 to German members of the International Trade, Agriculture and Food committees of the European Parliament to express the company's concerns that TTIP could result in the weakening of food-safety and quality standards in Europe. In addition, REWE Group called for a more transparent decision-making process that would include representatives from agricultural, environmental and consumer protection organisations as well as the trade industry.

Donations made to parties or political groups, elected representatives, government agencies, churches and other religious groups must be approved by the entire Management Board of REWE Group. Every donation must comply with legal regulations and regulatory guidelines at REWE Group, including the code of conduct.

More …
G4-SO6 Total value of political contributions

Anti-competitive Behaviour

G4-DMA

Management approach: See the aspcet "Anti-corruption".

G4-SO7 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

Aspect: Compliance

G4-DMA

Management approach: See the aspect "Anti-corruption”.

G4-SO8 Fines and sanctions for non-compliance with laws and regulations

Aspect: Supplier Assessment for Impacts on Society

G4-DMA

Management approach: As an international trade company, REWE Group obtains a large variety of products and product ingredients from countries outside the European Union. In their purchasing activities, all sales lines must obtain products at favourable terms while also ensuring that production is done in a socially and environmentally conscious manner.

The basic values contained in the Guidelines for Sustainable Business Practices also apply to the business partners and suppliers of REWE Group. REWE Group reserves the right to apply sanctions when the values contained in the guidelines are deliberately and flagrantly breached.

REWE Group strives to make its very complex global supply chain more sustainable in cooperation with its suppliers. This is achieved in part by guidelines for raw materials, the PRO PLANET process, establishing industry initiatives and playing an active role in platforms like the Forum for Sustainable Palm Oil (FONAP), the German Initiative on Sustainable Cocoa (GISCO) and the Social Business Compliance Initiative (BSCI).

More …
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society
G4-SO10 Negative impacts on society in the supply chain and actions taken

Aspect: Grievance Mechanisms for Impacts on Society

G4-DMA

Management approach: Integrity is a fundamental aspect of REWE Group's company policies. To facilitate this, REWE Group has created an anti-corruption system that also covers complaint mechanisms.

See the aspect “Anti-corruption”.

More …
G4-SO11 Number of grievances about impacts on society

Product Responsibility

Aspect: Customer Health and Safety

G4-DMA

Management approach: To ensure the quality and safety of its products, REWE Group has introduced a comprehensive, cross-stage quality assurance system that extends along the entire value chain in its core business of trade. The system comprises such preventive measures as the preparation of product guidelines, systematic issue monitoring, controls, audits and consumer tips about the proper way to use products at home. A system of key performance indicators introduced in 2010 makes compliance with legal and company quality standards more measurable and transparent. The key performance indicators, including the results of internal microbiological analyses or rates of complaints, are prepared quarterly, evaluated and presented in the management report of REWE Group's quality management.

A special focal point of quality management is store brand products: The combine defines special requirements for the products and suppliers to meet in all steps along the value chain – from raw materials and recipes to labelling and packaging. These specifications form the basis for regular spot checks conducted by independent accredited testing institutes. The spot checks are determined on the basis of supplier and product risk. Foods like fresh fruit and vegetables are tested more frequently than products like salt and sugar. For fruit and vegetables, the combine has an annual "Status Report on Chemical Pesticides" prepared for Germany. The reports have been compiled and released by the Austrian environmental organisation GLOBAL 2000 since 2009.

In addition to the products themselves, other links in the value chain are examined: All store-brand suppliers in the food area must be certified according to the internationally recognised standard IFS Food or the standard of the British Retail Consortium (BRC). Furthermore, REWE Group conducts additional supplier audits on the basis of a risk analysis. This involves evaluating a number of key performance indicators like dissatisfaction with products, customer complaints and the risk classification of the product group. Manufacturers and suppliers who fail to meet REWE Group's quality standards are asked to remedy the situation. Otherwise, they face the possibility of being delisted.

Annual audits of the company's warehouses are conducted by internal auditors as well as by independent external organisations. All areas of the warehouse are included in these audits, from goods receipt to transport to stores. In addition, special audits that focus on quality requirements for fruit and vegetables are conducted in warehouses.

Regular internal and external inspections are also conducted in REWE Group's food stores. The external inspections are conducted on the basis of checklists prepared by QS GmbH, Bonn. The lists focus on meat, meat products, fruit, vegetables and potatoes. Products produced in REWE stores themselves, including ground meat (at the service counter) or fruit and convenience products are subject to microbiological monitoring. These samples are examined by independent laboratories.

More …
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed
G4-PR2 Incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services

Aspect: Product and Service Labeling

G4-DMA

Management approach: Information about the ingredients and product features of foods make it easier for customers to take their purchasing decisions and protect consumers with allergies or intolerances from certain ingredients. In labelling products, REWE Group not only meets legally mandated information requirements, but also exceeds them in many ways. This commitment is reflected first in the provision of clear nutritional information labelling on all food packages of the store brands sold by REWE and PENNY. Furthermore, it involves information about sustainability aspects. This is part of the company's strategic objective to promote sustainable consumption in the pillar Green Products. With its PRO PLANET process, REWE Group has created a system that enables it to clearly and transparently provide sustainability information on products. As a result, the PRO PLANET label serves as a compass for consumers. In addition, REWE Group uses external labels to mark its store brands and has separate labels for organic and regional products.

As part of its Guideline for Fish, Crustacean and Molluscs (formerly the Guideline for Purchasing Sustainable Wild Fish), REWE Group introduced a tracking code for store brand fish products in 2012. With this code, customers can go online and learn about the supply chain for the fish product. In addition, the first aquaculture products can now be tracked online all the way back to the farming region. All fresh fish counters at REWE stores have been certified by the Marine Stewardship Council (MSC) since 2009 and by the Aquaculture Stewardship Council (ASC) since 2012.

More …
G4-PR3 Principles/ procedures for product and service information and labelling
G4-PR4 Incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling
G4-PR5 Results of surveys measuring customer satisfaction

Aspect: Marketing Communications

G4-DMA

Management approach: As a matter of principle, REWE Group advertises its products and services in strict conformity with legal requirements as well as with ethical and cultural standards. It expressly avoids the use of sexist, discriminatory, political, pornographic, extremist and violence-glorifying advertising. Truth, precision and transparency are the fundamental advertising principles employed by the company. In addition, REWE Group adheres to its own company-wide code of conduct, regulations, guidelines and rules laid down by national advertising boards.

To succeed, communications of sustainability issues require a significant amount of credibility. In its Guidelines for Sustainable Business Practices, REWE Group expresses its explicit commitment to complying with applicable consumer-protection regulations and to employing appropriate sales, marketing and information practices in communications with consumers. As a way of considering these factors in the advertising concepts, the company's ads are approved by the Sustainability Department before being published.

More …
G4-PR6 Sale of banned or disputed products
G4-PR7 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications

Aspect: Customer Privacy

G4-DMA

Management approach: As a matter of principle, REWE Group handles personal data confidentially. REWE Group secures these data in accordance with legal requirements. REWE Group has made this practice a high priority – particularly in light of the growing online business being conducted by its sales brands.

REWE Group documents, reviews and processes every inquiry by a customer or data protection authority regarding personal data. Internal and external data protection officers (currently, this totals seven for 49 companies) monitor the legally compliant handling of data and the processing programmes being used. In addition, they work on the modification of company-specific data protection and data security measures and advise organisational units and departments. The data protection officers report directly to the top management of the companies or the Managing Board of REWE Group.

During the reporting period, the security of data on the servers of service providers was increased in response to corresponding instruction. Organisationally, this effort was supported by the dissemination of additional guidelines on data protection and data security. In addition, awareness programmes are increasingly being offered as a way of boosting all employees' knowledge about data protection and data security.

In 2013, video monitoring became a major issue following a report broadcast by the German TV magazine Frontal 21. Following the broadcast, the Managing Board instructed a task force to review the conditions for the legally compliant use of video monitoring measures in the company's stores and to define them in a more binding manner if necessary. On the basis of a threat-classification process developed during this review, all PENNY stores were evaluated. New requirements for video monitoring in stores are now being measured on the basis of it.

More …
G4-PR8 Substantiated complaints regarding breaches of customer privacy

Aspect: Compliance

G4-DMA

Management approach: See G4-56 through G4-58 as well as G4-SO3 through G4-SO5.

G4-PR9 Significant fines concerning the provision and use of products and services